Beyond Bureaucracy

Part A: Informating Governance.- Part B: Withering of the Bureaucracy?.- Part C: Beyond Bureaucracy.- Part D: Aligning the Consumer Edge.- Part E: Outlook and Research Challenges.

Dr. Alois Paulin is researcher at the Vienna University of Technology focused on base technology for sustainable governance informatisation. He holds a doctor of science degree in computer science and informatics from the University of Maribor, Slovenia. His scientific bibliography contributes to the understanding of governance informatisation, e-governance unsustainability and models for sustainable governance technology building blocks. He is actively involved in the European Future Internet activites.

 Dr. Leonidas Anthopoulos is an Associate Professor at the Business School of the TEI of Thessaly, Greeece. Dr. Anthopoulos has ICT research, planning and Management experience with the development and deployment of complex ICT project for the Greek government. At his previous job positions, as an Expert Counselor at the Greek Foreign Ministry in e-Government and e-Diplomacy areas, as an ICT researcher and manager at the Research Committee of the Aristotle University of Thessaloniki (Greece), Municipality of Trikala (Greece) and Information Society S.A. (Greece), he was responsible for planning and managing e-government projects. Among them it worth mentioning the Smart City of Trikala (e-Trikala) project. He is the author of several articles published on prestigious scientific journals, books and international conferences. His research interests concern, among others, Smart City, e-Government, Enterprise Architecture, Social Networks, etc.



Christopher G. Reddick is a Professor of Public Administration and Department Chair at the University of Texas at San Antonio, USA. Dr. Reddick has published numerous articles and books on public administration and information technology. He is the editor of the book series Public Administration and Information Technology (Springer). Dr. Reddick also has published the textbook, Public Administration and Information Technology (Jones and Bartlett Learning). Some of his publications have appeared